Teamviewer ticket system process11/26/2022 ![]() Ticket activity: You can now view additional actions in ‘Ticket Activity’, such as chat initiation and ticket merging. Ticket hover: We've added a hover, for easy viewing of important ticket information such as report summary and latest comment. Script variables: Syntax errors in script variables are now highlighted, so you can easily make corrections. Most customers won't have any confirmation process at all (if the contact was assigned to an agent). This change smooths the process, and makes chatting with your customers effortless. One-click chat: We’ve simplified the one-time, customer identity confirmation process for chat, by removing the ‘token confirmation system’. You can also set ScreenConnect as your default remote access. ScreenConnect remote access: When setting up ScreenConnect on Atera, you can now add your own hosted ScreenConnect installer URL. You can also set TeamViewer as your default remote access. Connect to an unlimited number of customers, with up to three remote sessions available at any one time. One-click, remote access from Atera’s platform enables instant, remote support for customers, access to files and applications, and the ability to troubleshoot problems anywhere, anytime. TeamViewer remote access: TeamViewer Business/Premium (in addition to Corporate) remote access for Windows OS is now integrated with Atera. The following new features and improvements have been added to this release: ![]()
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